Technical Training Center - Web-Based Training

Online Training Demo

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Overview

The Training Center can develop and deliver a customized web-based training program that provides initial and refresher training for radio users, dispatchers, supervisors, and system administrators on the operation of subscriber and dispatch console equipment used in the system. The goal of this training program would be to build end-user confidence by improving their knowledge of the system and user equipment, which will enhance operations and help reduce the number of trouble reports.

The recommended training program consists of a system overview module followed by operational training modules on portable/mobile radios and the C3 Maestro or C3 Maestro^IP Dispatch Console, and a module on basic radio care and maintenance. A customer can design a program consisting of one or more of these training modules depending on the specific need and budget.

Web-based training modules are self-paced and interactive, and are developed utilizing animation and other multimedia tools to help keep students engaged, which increases retention. Additionally, the training can be accessed when needed and is cost-effective, especially when student or instructor travel and living expenses associated with attending standard classroom instruction are considered.

System Overview Module

The System Overview module is specifically designed for the non-technical end user who requires a basic understanding of overall system operation. This module includes the following topics, as appropriate:

• The difference between trunked and conventional radio systems.
• The concept of talkgroups.
• The difference between analog and digital voice.
• A high-level overview of the customer’s radio system.
• Basic multisite and/or simulcast system operation.
• Wide-area roaming between sites (multisite only).
• Interoperability with other radio systems.
• Factors that impact coverage and coverage expectations.

The following is a page from a System Overview web-based training module that explains conventional versus trunked operation:

Radio Operation Module

Training modules on the portable and mobile radios used in your system include the following operational topics, as applicable, specific to that radio:

• Radio controls (e.g., knobs, buttons, and keypad)
• Display indicators and icons
• Audible tones
• Group calls
• Changing sites/systems
• Emergency calls
• Individual calls
• Telephone interconnect calls
• Scan operation
• Menu options (e.g., locking the keypad)

The following is a page from a web-based training module on the P7170 portable radio:

Dispatch Console Operation Module

The training module on the operation of the C3 Maestro or C3 MaestroIP Dispatch Console includes the following dispatcher tasks:

• Pick and select communication modules.
• Transmit and receive group and individual calls.
• Transmit, receive and clear emergency calls.
• Review call history.
• Modify communication modules.
• Create Patches and SimulSelects.
• Initiate and receive intercom calls.
• Change console setups.
• Use special and enhanced console features.

Basic Radio Care & Maintenance Module

This training module provides end users with basic instructions on radio care and cleanliness. It also includes information on battery types and maintenance for optimum performance.

The following is a page from the Basic Radio Care & Maintenance web-based training module:

Pricing and Training Website

Courses can be purchased individually and paid for online by credit card. Our system accepts VISA, MasterCard, Discover, and American Express. Click Here to begin at MacomTraining.com

To purchase multiple seats for your organization you can contact the Online Training Center via onlinetraining@tycoelectronics.com or call (434-455-9454 or 1-800-528-7711 option #5).