| |
Console Equipment
Operator Training (YTSP5P)
This course provides dispatchers and supervisors with the knowledge and skills to operate their new C3 Maestro or C3 MaestroIP Dispatch Console. The customer's operational consoles are utilized during this training. The training includes a discussion on the differences between conventional and trunked radio systems, if applicable, an overview of the customer's system, and basic system operation. The training is held in small groups with no more than two people on an operating console. This maximizes the effectiveness of the hands-on portion of the training. Each training session is four hours in length. Training is also available on the VIP Console.
|
|
| |
User Equipment Operator Training (YTSP7R)
We offer two (2) options for providing user equipment operator training: train-the-user and train-the-trainer. The train-the-user option utilizes our instructors to conduct training for all field personnel on the operation of the portable and mobile radios to be used in the system. The train-the-trainer option utilizes our instructors to conduct training for designated customer trainers who then instruct the rest of the field equipment users. Each of these options has certain benefits.
The train-the-user option has the following benefits:
• Our
instructors are training professionals who know
how to transfer knowledge and skills to adults.
• Our
instructors have the technical competency to answer
radio and system operational questions with accuracy
and confidence.
• Our instructors are motivated
to perform this task.
There are two main benefits
from using the train-the-trainer approach:
• The
train-the-trainer approach is more cost effective.
It takes less time for Tyco Electronics to train designated
customer trainers than for our instructors to directly
instruct all end users.
• Designated customer
trainers are more knowledgeable about the daily
operation of their agencies and have an established
relationship with the end users.
The following topics
are included in both the train-the-user and train-the-trainer
options:
• a comparison of conventional and
trunked operation (if applicable)
• an overview
of the customer's radio system
• a description
of system operation
• a discussion of radio/system
coverage expectations
• a demonstration of
radio operation, and
• hands-on practice
with the radios.
Train-the-user sessions typically last between two-to-four hours, which ensures adequate time for questions and answers. Participants are provided with high quality, customized handouts for their respective radios for optimal learning. This training should be conducted as close to cutover as possible to allow the users to promptly begin using their radios.
Train-the-trainer sessions vary in length between four-to-eight hours per session depending on the complexity of the customer's radio system. Customer trainers are provided with hard and soft copies of customized presentation material to allow for additional customization, if desired. This training should be conducted approximately two-to-four weeks prior to cutover to allow the customer trainers time to practice using the equipment as well as to hold training sessions for their trainees.
|
|
| |
Radio Programming (YTSN6X)
This course provides in-depth instruction on radio programming for system administrators, technicians and anyone else who needs the knowledge and skills to create a user-friendly radio personality that meets operational requirements. The course is based on the customer’s specific system whether EDACS, P25 or OpenSky.
For EDACS and P25 customers, participants will learn the process of creating a master radio personality using Radio Program Manager (RPM) and/or ProGrammer. This includes creating local and global sets to build "systems," then selecting radio options (i.e., power-up options, display settings, alert tones, timer settings, emergency features, supervisory features, etc.). The operational impact of selecting different options is explored and the modification of existing radio personalities is also addressed. If required, the training can include over-the-air programming using ProFile, and manually generating and loading encryption keys using Key Manager.
For OpenSky customers, participants will learn how to load the appropriate software application and configuration files in both portable and mobile radios, as well as the VTAC, to allow initial radio connectivity to the network. This includes setting up and using HyperTerminal to install user IDs, passwords and IP addresses, and to create menus. Troubleshooting network connectivity and reviewing engineering mode symbols, voice error messages, and registration codes are also included.
The training will utilize equipment and software (e.g., radios, computers, programming cables, key loaders, etc.) provided by the customer. It is essential that at least one computer, loaded with the applicable software, is provided for every two participants.
|
|
